COVID-19 situation - We're here if you need us

We have organised for all the Thyme Software staff to be working from home during this difficult period.

Our phone system is (mostly) handling calls as normal. (We've had a few teething problems with the phone system changes, but we are getting those under control.)

We will all be working and available to assist you as usual during normal office hours.

Our out-of-hours emergency support service is also functional as normal.


Standard Support

Mon - Fri (excluding public holidays)
9am - 5pm (Adelaide time)

1300 720 102 (local call fee only) - for urgent matters

International: +61 8 7122 5440

helpdesk@thymesoft.com.au - for less urgent matters


Out-of-Hours Emergency Phone Support

Out-of-hours emergency phone support is available to all clients at no additional cost - for assistance with urgent issues, such as affecting point of sale, access control, golf competitions, or other critical daily club operations that cannot wait until the next working day.

Between 7am & 11pm (Adelaide time), 7 days a week (including public holidays)

1300 720 102 (local call fee only)

For out-of-hours emergency support our phone is diverted to the mobile of the staff member currently on-call. It may take a little while to be answered, so please persist. If you reach voicemail then we are probably already on another call, so please leave a message including your name, club name and return number, and we will get back to you promptly.

Please note: The emails are only checked infrequently outside normal office hours. If you are requiring a quick response for an issue out of normal office hours, please use the phone rather than sending an email.


Remote Support Installer

Thyme Software uses ScreenConnect to provide remote support to our clients. Click the following link to provide us with access to your computer:

Install Thyme Remote Support