Standard Support
Mon - Fri (excluding public holidays)
- Eastern time: 9:30am - 5:30pm (VIC / NSW / QLD / TAS)
- Central time: 9:00am - 5:00pm (SA / NT)
- Western time: 7:30am - 3:30pm (WA)
For urgent matters please call 1300 720 102 (local call fee only)
International: +61 8 7081 1133
For less urgent matters please email helpdesk@thymesoft.com.au
Out-of-Hours Emergency Phone Support
Out-of-hours emergency phone support is available to all clients at no additional cost - for assistance with urgent issues, such as affecting point of sale, access control, golf competitions, or other critical daily club operations that cannot wait until the next working day.
We provide this service 7 days a week (including public holidays)
- Eastern time: 7:30am - 11:30pm (VIC / NSW / QLD / TAS)
- Central time: 7:00am - 11:00pm (SA / NT)
- Western time: 5:30am - 9:30pm (WA)
Please call 1300 720 102 (local call fee only)
For out-of-hours emergency support our phone is diverted to the mobile of the staff member currently on-call. It may take a little while to be answered, so please persist. If you reach voicemail then we are probably already on another call, so please leave a message including your name, club name and return number, and we will get back to you promptly.
Please note: The emails are only checked infrequently outside normal office hours. If you are requiring a quick response for an issue out of normal office hours, please use the phone rather than sending an email.
Remote Support Installer
Thyme Software uses ScreenConnect to provide remote support to our clients. Click the following link to provide us with access to your computer:
Download the Thyme Software remote support installer
or (only under guidance from Thyme Software support staff) - Download the fall-back alternative remote support installer