Thyme Software is proud to back up our product, Member Magic, with the highest quality, personal support from our in-house support team. Clients can call our support number to speak directly to us, with no hold system or waiting times. Or they can contact us on our helpdesk email address, which will also go directly to our support inbox, no need to deal with a support ticketing website.
Our helpdesk is available Mon-Fri business hours (Adelaide time) for general assistance. We also provide extended emergency support from early morning to late evening every day, including on weekends and public holidays, for any problem that interrupts crucial club operations, such as point of sale, access control, or running a golf competition.
We supply every new installation or major system upgrade/addition with an included training package, which is personal customised training, either in person or over the phone & internet.
Training is also available adhoc on an hourly basis, and is recommended for new employees in key roles.
All training is also provided in-house by us, and has a very high satisfaction rate.